Question 1

Desktop Web | Price alerts

Accepted Answer

This article concerns the Price Alert only. To unsubscribe from emails, please see this article

| Make sure you're logged in at https://app.petrolprices.com/ first :)

Head to the alerts section of your account from the main map page.

To change the frequency of your price alert emails, use the drop-down to select your new frequency.

Change or add a Price Alert location

Type in the new postcode in the postcode box

Select the fuel type, and the search radius from 5, 10, 15 or 20 miles.
Hit save and your next price alert will be correct.

Question 2

Algorithms | Savings per year (REF: Homepage)

Accepted Answer

Savings Per Year Estimator Equation

The fuel price estimations are calculated based on common, average price-spreads and other economic factors that are subject to industry benchmarks. An example of this equation can be seen below.

Algebraic Formula

(a-c=b)*(x/(z/3.75))

a = Highest average price of fuel available (by town).

b = Difference in averages between the highest and lowest averages stated. This indicator does include motorway prices, which are considered anomalies in the fuel price market.

c = Lowest average price of fuel available (by town).

x = Total litres used during the year. Calculated by dividing the MPL (Miles Per Litre) and the average mileage for that year.

z = Average Miles Per Gallon.

3.75 = Conversion rate of litres to US gallons. 1 US liquid gallon = 3.785 litres.

Real-Life Formula

Unleaded

(138.0p-113.9p=24.1p)(937.5L/(403.75)

Breakdown

138.0p per litre was the highest average price (by town) for unleaded fuel at the month end (March 2019).

113.9p per litre was the lowest average price (by town) for unleaded fuel at the month end (March 2019).

24.1p per litre was the difference in price per litre for unleaded fuel. These figures also include known motorway services, where fuel prices are considered anomalies.

937.5 litres was the calculated total amount of litres used in a year if one was travelling 10,000 miles per year with an average MPG of 40.

Diesel

(146.0p-124.9p=21.1p)(750.0L/(503.75)

**Br

Question 3

Unsubscribing from emails

Accepted Answer

Seeing people unsubscribe from emails makes us sad, but we understand that sometimes you want to leave. Here's how to do it (it's very simple)

On the app

Click on the user icon in the top right corner of the app.
Scroll on the left-hand side to the bottom and select which emails you would like to be subscribed to

On the website

Make sure you're signed in to your account.
Once in the members' section, head to the account section in the top right section of the menu.

Select the email subscriptions and you'll land on this page:

Unsubscribing is as simple as selecting in the dropdown whether you'd like to be subscribed or unsubscribed.
Make sure to save your changes, and you're done!

Question 4

Fuel Discounts | FuelPecker Card

Accepted Answer

How do I register for the Fuelpecker fuel card?

If you're eligible to receive the fuel card, you will be sent an automated email, it's important that you use this email to signup as it has a unique URL inside that will confirm your eligibility. You'll only be able to signup to receive the discount card if you match the eligibility requirements, for more information on our eligibility requirements, please read further.

Once you've signed up to the Fuelpecker discount card, your card will arrive within 7 working days and you will be automatically upgraded to the "Gold" league for 1 month as a welcome package.

Why are my bank details required when registering for an account?

Fuelpecker discount card requires valid bank card details as part of the registration process in order to issue your discount card. Once you have your Fuelpecker discount card you pay for fuel using this card and the balance will be automatically taken from the valid bank card you used to register. Payment for all fuel purchases is taken within 72 hours from the bank card you registered. Please ensure you have sufficient funds in your bank account to avoid a failed payment and the blocking of your Fuelpecker discount card.

How do I change my bank details?

Step One: Visit www.fuelpecker.com. This should bring up a webpage to log into your Fuelpecker account; if you do not see a webpage that enables you to login you will need to clear your internet history/cache. Please note you will need to use

Question 5

Desktop Web | Change your email address

Accepted Answer

This guide is here to show you how to change the email address that is linked to your PetrolPrices.com account.

|| At the moment you can only change email on web, but app functionality will be coming soon.

Make sure you're signed in to your account.
Once in the members' section, head to the account section in the top right section of the menu.

Select the change your email function and you will land on this page:

Type in your new email address and hit the "Update your email" button and a success message will appear. -

That's it! Changing your email address will also update your email subscriptions to direct to the right email address.

Question 6

Desktop Web | Your personal data and deleting your account

Accepted Answer

In the account section of the website, you can now find a Personal Data section. To find this head to your account.

Under GDPR laws, PetrolPrices account section now means you can view all of the data we hold on you in a downloadable file.

To download the data, you simply need to press the download your data button and a CSV file (able to be opened in any spreadsheet program) will download to your computer.

With the new section, you can also delete your account and data and wipe all trace of it from the system.

To do that simply press the delete your data button.

Once this is done we will no longer have a trace of any of your data and your account will be closed.

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